We are committed to keeping your personal information secure and to being transparent about how we collect and use your data so you can have confidence when learning about our campaigns and supporting us.

The purpose of this policy is to help you understand what personal information https://restoreourhighstreets.com (ROHS) collects, how we use it and what your rights are. We take care to ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

This policy applies to all the pages hosted on this site and other services ROHS runs. It does not apply to pages hosted by other than ROHS, or to other organisations to which we may link and whose privacy policies may differ.

Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically.

The Information ROHS collects about you and how it is collected and used.

ROHS collects personal information about you in a number of ways:

When you support us by:

  • Signing one of our petitions
  • Signing up to receive our newsletter
  • Engaging with our social media
  • Joining our volunteer community
  • When you visit our website
  • When you contact us

To comply with UK data protection rules ROHS will always ensure we have legal justification for collecting and using your personal information.

The legal basis that we rely on will depend upon the circumstances in which we collect and use your personal information. In almost all cases, our processing of your personal information will fall into one of the following categories:

  • Where you have provided your consent to allow us to use your data in a certain way.
  • Where it is necessary for us to process your data in order to comply with a legal obligation.
  • Where it is in our legitimate interests to contact you in order to achieve our campaign objectives. Where we rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights.
  • Where it is necessary for us to process your data in order to carry out the performance of a contract with you.

How we collect your data

ROHS obtains personal information from you when you support a campaign, engage with our social media and digital advertising.

In most circumstances, ROHS will only ask for your name and contact details.

We may occasionally supplement your data with other publicly and commercially available information where it meets GDPR standards. This may include information such as your parliamentary constituency or the characteristics of your local area to inform campaigning and requests for support. We may store relevant information about you that you voluntarily share with us.

How we use your data

ROHS uses our supporters’ personal data in a variety of ways which include the following:

  • As a signatory when you sign one of our petitions.
  • Providing you with information that you have requested from us.
  • Providing you with information that is relevant to your interests.
  • Responding to any complaints from you.
  • Inviting you to campaign with us.
  • Keeping you updated on our campaigning work.
  • Informing you of volunteering opportunities.
  • Inviting you to participate in surveys or research.
  • Analysing and refining our advertising, campaigning and other operations to increase our effectiveness.
  • Working with authorities in cases of fraud or criminal investigations.

Visitors to our website and digital platforms


Cookies are small files that are downloaded onto your computer or mobile device from websites that you visit. Cookies contain information that allows websites to recognise that you have used the site before.

ROHS may also collect information such as your Internet Protocol (IP) address for monitoring and improving the effectiveness of our website services as well its security.

Controlling your cookie preferences

All Internet browsers allow you to control which cookies you accept and which you delete. For more information about cookies, please see www.allaboutcookies.org.

Third party cookies and our social media and web advertising

You may also see our advertising online and on some social media sites if you have supported us before, or if your use of these channels suggests that you would find our campaigns relevant.

Depending on your settings or the privacy policies for social media and messaging services, you may have given these services permission to share your details with us. For example, if choosing to register for an activity using a ‘Sign up with Facebook’ link, Facebook may share information such as your name and email address with us.

Our Social Media Pages such as Facebook, Instagram and Twitter may also use ‘live chat’ services to allow to offer assistance or the opportunity to engage with ROHS in a manner relevant to you.

These services may involve the use of cookies and the transfer of information about your site navigation, such as your IP address, to secure networks for the purposes of storage and analysis. This information will only be used for the purposes of administering these live chats.

How your data is kept secure

2.1 What ROHS does to keep your data secure

ROHS uses standard tools to safeguard the confidentiality of your personally identifiable information. We make every effort to protect against the loss, misuse and alteration of the information under our control.

We always use a secure connection when collecting personal information from you. We do not collect financial information.

Who has access to your data

Within ROHS

Within ROHS, only those authorised to process your data can access your data. We work hard to ensure our staff and volunteers can only see the data they need to perform their tasks.

Working with Third Parties

We will never sell or swap your details with other organisations

Data Retention

Data collected by ROHS will be retained only for an appropriate length of time. The retention periods are either governed by law, or we are guided by best practice and our operational needs.

When we no longer need to retain your personal information we will ensure it is securely disposed of.

You have the right to ask us to delete personal information we hold about you in some circumstances, for example, if we are processing the data on the basis of consent and you wish to withdraw that consent.

How ROHS will communicate with you

We may send you marketing materials by mail or via phone if we have your consent or we believe you would be interested in our campaign unless you have expressed a preference not to receive such content.

To respond to your queries we will contact you either via the medium you used to contact us or by a medium you have indicated you would like us to respond with. If we need to contact you for any administrative purposes then we will usually email you or call you depending on what contact details we have available for you.

Your Data Protection Rights

Under data protection legislation you also have a number of additional rights which are outlined below:

  • You have the right to be informed about how ROHS uses your data.
  • Where we are processing data based on your consent, you have the right to withdraw this at any time.
  • You have the right to change your personal information if it is incomplete or inaccurate.
  • You have the right to request the deletion or removal of your personal information in certain circumstances, including where it is no longer necessary for us to hold it for the purposes for which we are processing it.
  • You have the right to restrict our processing of your data if there is disagreement about its accuracy or legitimate usage.

Subject Access Requests

You have a right to ask for a copy of the information we hold about you, which ROHS will supply to you within one month. ROHS will ask for proof of identity and may charge a fee should any request be unusually complex or time-consuming.

How ROHS protects children’s privacy

The safety of children is very important to us. If you are aged under 16 and would like to support or get involved with ROHS, please make sure you have your parent/guardian’s permission before sharing any personal information with us.

All applicable laws are followed with respect to data collection from children. Where we have date of birth information, we will not share data collected from children with any third parties at any time under any circumstances.

Changes to this policy

Our Privacy Policy may change from time to time. The amended version will be published on our website and any significant changes will be communicated to supporters either on the website or directly.

This will replace any previous privacy policy wording and all conditions and terms of use will be in force from the date of publication.

Last updated: 05/12/2021